Privacy Policy
This Privacy Policy describes how Aetherium Studios ("we," "us," or "our") collects, uses, and shares information about you when you use our website (aeth-erium-studios.com) and our services. This policy is effective as of October 26, 2023.
1. Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes your name, email address, postal address, phone number, and any other information you voluntarily submit through our contact forms or when you subscribe to our newsletter.
- Usage Data: This includes information about how you use our website, such as the pages you visit, the links you click, the time spent on each page, and the referring website.
- Device Information: This includes information about the device you use to access our website, such as the device type, operating system, browser type, IP address, and device identifiers.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website. Please see our Cookies Policy for more information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Improve Our Services: We use your information to operate, maintain, and improve our website and services. This includes personalizing your experience, providing customer support, and troubleshooting technical issues.
- To Communicate with You: We use your information to communicate with you about our services, including sending you newsletters, updates, and promotional materials. You can opt-out of receiving marketing communications from us at any time by following the instructions in the communication.
- To Analyze and Understand Our Audience: We use your information to analyze trends, track user behavior, and gather demographic information. This helps us understand our audience and improve our website and services.
- To Protect Our Rights and Interests: We may use your information to protect our rights and interests, including detecting, preventing, and responding to fraud, abuse, and security incidents.
- To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.
3. How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share your information with third-party service providers who help us operate our website, process payments, and provide other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with our business partners for marketing and promotional purposes.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Affiliates: We may share your information with our affiliates for internal business purposes.
- In Connection with a Business Transaction: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4. Data Retention
We retain your information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law.
Specifically, contact form submissions are retained for a period of 2 years for customer service purposes. Newsletter subscriptions are retained until the user unsubscribes. Website usage data is aggregated and anonymized after 1 year for analytical purposes.
5. Your Rights
You have the following rights regarding your personal information:
- Right to Access: You have the right to access the personal information we hold about you.
- Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You have the right to request that we erase your personal information.
- Right to Restriction of Processing: You have the right to restrict the processing of your personal information.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Object: You have the right to object to the processing of your personal information.
- Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at privacy@aeth-erium-studios.com. We will respond to your request within a reasonable timeframe.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information during transmission.
- Implementing access controls to restrict access to your information to authorized personnel.
- Regularly monitoring our systems for security vulnerabilities.
- Providing regular privacy and security training to our employees.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our website and services, you consent to the transfer of your information to these countries.
Specifically, our servers are located in Canada and the United States. Data transferred to these regions are protected in accordance with Canadian and US data protection laws, respectively.
8. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@aeth-erium-studios.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date above. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Aetherium Studios
2611 E 49th Ave #110, Vancouver, BC V5S 1J9, Canada
Email: privacy@aeth-erium-studios.com
Phone: +1 347-066-2386